My Jaybirds would no longer charge – red light doesn’t come on. Changing cables, using wall charger etc did not help. They just would NOT CHARGE.

Sigh, for the price I paid for the Jaybird X4s, one would have thought the customer service would be better. But no, whenever you write to them for assistance, all you get is a canned response, and it’s exactly the same regardless of who replied. It’s like they have this template reply on a corporate server somewhere and every customer service rep just copy/paste it to every incoming ticket. Even if the issue reported has NOTHING to do with the instructions sent in the reply to you.

Once bitten, twice shy as they say. I will no longer purchase anymore Jaybirds (or Logitechs, but that is another story). I had thought that by paying a premium price, I might actually get a quality product, and if I encountered problems, a decent customer service would be available to assist.