17:05 by FoxTwo
Sony Ericsson Needs A Slight Revamp
In addition to my recent woes, I have drunkenly misplaced my battery cover of my phone (not to mention my bluetooth earpiece, dammit!). So, I called up the helpdesk, and was advised to visit a service centre to get a new cover.
All fine and dandy.
So, I went to one, walked up to the cashier and asked about purchasing a cover. I mean, there's nothing wrong with my phone, except that I lost the battery cover. Simple and quick, I thought. They give me a new cover, I pay them, and walk out. This transaction should be done and completed in less than 5 mins.
But no, I was to take a queue ticket. Ok fine I got one. There were 10 people ahead of me in the queue, and each of them, I'm sure, had a more serious and pressing problem with their phones than just a missing cover.
45 mins later, it was finally my turn. I went up to the service personnel and he went through the full routine - checking IC, keying in data and all that. Once that is done, I needed to sign the "complaint form". He said, the form was needed so that I could get my battery cover.
So again I had to wait. The technicians inside had to "process" my "complaint" and will release a new cover to me presently. About 5 mins later, I was finally brought to the cashier counter. However, I still couldn't get my cover, because ahead of me were 2 other people checking their repaired phones before paying. One guy was swapping SIM cards between his repaired phone and his current phone. The other customer, a girl, was scrolling through the menus and checking whatever. Only after a few more excruciating minutes passed before the guy finally got his SIM cards swapped and agree to pay for the repairs, and the girl decided that HER phone is good to go too.
The cashier even so kindly wanted to staple my new cover (which came in a plastic bag) to the "repair form" for me to sign.
Gah!
What should have taken 5 mins stretched almost to an hour.
Sony Ericsson should really start thinking about making stuff like battery covers available as "accessories" to be bought off the shelves in retail stores! I mean, there might be someone out there that might want a differently-coloured battery cover for their phone too, you know? Kinda like Nokia owners with their garish "housings"....
Labels: Rant
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WishBoNe @ Tuesday, January 22, 2008 3:57:00 PM So long. How can like that?
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FoxTwo @ Wednesday, January 23, 2008 1:26:00 PM Yeah, good thing I ate at MacDonalds. If I had waited, my lunch hour would have been gone and still remained hungry.
Sony Ericsson got back to me. All they said was they'll "redirect to the relevant department for review".
Usual red-tape.
